Senior Research Scientist in Human-Machine Interaction, Carnegie Mellon University Software Engineering Institute
Carol Smith (@carologic) is a Senior Research Scientist in Human-Machine Interaction at Carnegie Mellon University’s Software Engineering Institute and an adjunct instructor for CMU’s Human-Computer Interaction Institute (HCII). She has been conducting UX research to improve the human experience across industries for 19 years. Carol’s writing has been published in magazines and books and she has presented over 130 talks and workshops in 40 cities around the world, served two terms on the UXPA international board, and is currently an Editor for the Journal of Usability Studies. She holds an M.S. in Human-Computer Interaction from DePaul University.
User Experience (UX) is a field that supports a myriad of different types of work, which can make the process of hiring UX Specialists tricky. For example, the qualities that a hiring manager would look for in someone that focuses on user engagement and research would be different than the qualities they look for in […]
Humans are biased. Sadly, we are not always able to filter our deeply ingrained biases. UX designers and researchers have long understood this, but as we watch major technology companies make significant mistakes with regard to ethics and bias, the cost of not accounting for bias and ethics is becoming more evident and widely known. […]
When moderating UX studies, it’s usually not a question of “if” but “when” things will go wrong, or at least head off in a different direction from what you had planned. Learn what to do when things get a bit awkward, or you run into a “difficult” participant in this session. Being prepared for such […]